Frequently Asked Questions (FAQ) – Destinhouse

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, Mastercard, American Express, and PayPal. All transactions are processed securely in Australian Dollars (AUD).

Q: Is my payment secure?
A: Absolutely! Our checkout is protected with SSL encryption to keep your personal and payment details safe. You can shop with confidence knowing your data is secure.

Q: Can I modify or cancel my order?
A: Orders can be canceled or modified within 12 hours of placement. After this window, changes may not be possible due to fast processing. Please contact us immediately if you need assistance.

Shipping & Delivery

Q: Do you offer free shipping?
A: Yes! We offer Free Standard Shipping Worldwide on all orders.

Q: How long does delivery take?
A:

• Australia: 3–5 business days

• International: 7–14 business days (depending on your location & customs clearance)

Q: Will I receive tracking information?
A: Yes, once your order ships, you’ll receive an email with your tracking number and carrier details so you can follow your package.

Q: What if my package arrives damaged?
A: Please inspect your package upon arrival. If it’s damaged, contact us within 7 days at contact@destinhouse.shop so we can arrange a replacement or refund.

Returns & Refunds

Q: What is your return policy?
A: We offer free returns within 30 days of delivery. Products must be unused and in original packaging. Custom or personalized orders may not be refundable.

Q: Who pays for return shipping?
A: Return shipping is free for damaged or incorrect items. For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.

Product Information

Q: Are your products suitable for indoor and outdoor use?
A: Yes! Many of our home & garden products are designed to withstand outdoor conditions while also looking great indoors. Check individual product details for specifics.

Q: Do you provide care instructions?
A: Yes, care and maintenance instructions are included with each product to help you keep your items looking their best.

Contact & Support

Q: How can I contact customer service?
A: You can reach us via:

• Email: contact@destinhouse.shop

• Phone: +61 3934 78664

• Address: 100 Leicester St, Carlton, VIC 3053, Australia

• Business Hours: Monday–Friday, 9 AM–5 PM (AEST)

Q: Do you offer product advice or help with orders?
A: Absolutely! Our support team is always happy to assist with product recommendations, order tracking, returns, or any other questions.